Business Notes: Writing Personal Notes That Build Professional Relationships
In today's high-tech business world, where we all rely heavily on voice mail, E-mail, and faxes, we can't underestimate the value of a personal note. Sometimes we all need a little help in finding just the right words. Whether it's thank you's, condolences, business memos or personal notes, Business Notes will help you craft an appropriate message for any situation.
always astonish new employees,” he says. “At first, they think they’re going to be reprimanded or criticized, either about something they neglected to do or something they did wrong. Imagine their reactions when what they get is a thank-you for a job well done.” He also writes notes on reports from employees, jotting a line or two on the cover page—for instance, “This is a great idea, but I have a few questions to ask. I’d like to talk to you on Wednesday.” He ex-plains, “There’s a subtle
job candidate, they have so little to go on that even the most superficial things can give them an opportunity to make a negative assessment. Every detail is magnified.” Never send a cover letter or a thank-you note on your current employer’s stationery. It’s in poor taste for you to use the company’s paper to get yourself another job. Part Three Business-Social Notes for Birthdays, Weddings, Births, and Other Joyous Occasions I’ve been to four weddings and a fiftieth birthday
the doctor, let me know. Best regards, Another daunting task is writing to someone whose child is very ill. Yet a buyer for a specialty retailer received many notes from associates as her son lay near death from a rare form of leukemia. Her favorite came from a co-worker who knew she was religious: Dear ———————, This must be a nightmare. But I am confident that Adam will get through this. Have faith in God and don’t give up. I am praying for both of you. Warmly, “I thought I was going
choosing a business card, avoid coated stock, which is difficult to write on. To Engrave or Not to Engrave “I’m a traditionalist,” says the owner of a small company, “so I always use engraved stationery when writing to an important customer or when I want to project a formal image. I have my business cards engraved, too. It’s expensive, but your card is sometimes the only thing that people have to remind them of you.” For an elegant look, there’s nothing like engraving, which produces
sound more formal than a note of congratulations to an individual. When in doubt, it’s better to err on the side of formality rather than take a chance on sounding too familiar. When you do want to establish a casual tone, contractions can help, as in “Here’s” rather than “Here is.” “Thanks” is less formal than “thank you.” It’s also less formal if you eliminate a pronoun, as in “Enjoyed meeting you,” rather than “I enjoyed meeting you.” Begin your note with “Dear Mr. So-and-So” or “Dear Ms.